Our Environment

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Hilton Lodge Communal Areas

The communal area comprises a conservatory and a lounge. The dining area is situated in the conservatory, where it is well furnished to provide a comfortable and pleasant feel.

Resident's Accomodation

All the rooms are tastefully decorated and have a homely feel.

Staffs are provided with adequate facilities including a safe place to store personal belongings. The home is accessible to all residents. Wheelchair users have a level access, and doorways into communal areas, residents’ rooms, bathing and toilet facilities and other space to which wheelchair users have access is width sufficient to allow wheelchair users adequate access. (Clear opening width of 800mm).

Resident’s personal effects are always welcome. The home also complies with fire safety regulations including fire detection, equipment together with excellent fire escape design and firebreak precautions.

We are committed to enable all our residents to live a full and comfortable life based on our person-centered ethos. To ensure that this happens the staffs are fully trained in this approach to support the residents. Generally all residents are encouraged to participate in day-to-day activities.

How we meet Individual needs?

Once a full assessment of the residents needs have been carried out, and it is confirmed that the home can meet the residents needs, the registered manager and the staff will work closely with the resident and all other relevant professional involved into providing help and support.

The staff will show and explain all the facilities within the home, and also explain the day to day routine and activities (eg) lunch, supper and other activities which take place within and outside the Care Home.

The home will create learning opportunities to develop social recreational and self help skills to maximise independence. Community/social & Leisure skills will be encouraged to promote self awareness, leisure and independent skills.

The home will provide adequate staff with relevant skills and knowledge to provide a valuable service. There will be communication with other agencies and resources to provide the desired service identified (eg) Communication difficulties. The home will make referral via the GP to the Community Health Team or to OT Department. The home will also arrange all other services within the community settings, optician, chiropodist, GP counseling, dental and psychological services.

The home will ensure the resident’s dietary, needs, spiritual belief are respected and catered for example transport and staffing are in place for the above service.

The home will encourage residents to maintain contact with their families/ friends via letters, telephone or by arranging transport to facilitate the above.

The home will purchase any equipment or adaptations to the resident’s resources, bathroom (eg) rail, grab rail to enable the resident to live comfortably.

The manager and staff will inform and explain the residents about their right, complain policies and procedure and also other information relating to good practice.

The home will provide staff who will support residents in a caring, sensitive and understanding role.

Emergency admission

Hilton Lodge accepts Emergency admissions for the elderly people and for those with mild to moderate dementia; the home is fully equipped to deal with the resident’s needs.

During these circumstances, all relevant agencies and staff work together to minimize any distress to the residents. A designated person is allocated to work with the resident over the first few days and to ensure the same rights with regards to assessment, choices and opportunities.

The home undertakes to inform the resident within 48 hrs about key aspect, rules, policies, procedure and routines of the home. Once the emergency period is over, and if care provided at Hilton Lodge is not appropriate to their needs, the home will refer the resident to the placing authority for appropriate placement.

Daily Activities at Hilton Lodge

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In conjunction with individual care and development plan, we offer the opportunity for residents to benefit from a healthy and balanced life style encouraging people to participate in house, healthy meal options, mental stimulation, time for fun and other recreational, leisure activities.

Residents are encouraged to participate in house activities and share ideas, plan and agree for the week ahead for social events including planning of meals and food shopping. We seek residents opinion on how they would like to be supported and encouraged and support them to make complaint of any areas of care they are not happy about in order to improve our service.

Leisure and hobbies

Staff ensures that the resident’s have access to and choose from a range of appropriate activities of their choices.

Resident’s are encouraged and supported to follow their own interest and hobbies.

Within the home, resident’s have the choice of watching TV, DVD or listening to the music in their room, sing a long, gentle exercise with music, and knitting.

Residents are also encouraged to participate in games, gardening, reading and drawing or puzzle whilst at home, or otherwise community based activities are positively encouraged.

Relationship and Family Links

• Staff supports residents to maintain family links and friendship inside and outside the home, subject to restrictions agreed in the individual plan and contract. Family and friend are welcomed, and their involvement in daily routines and activities is encouraged, with the resident’s agreement.
• Residents choose whom they want to see and when. They can welcome visitors in their room and in private.
• Staffs encourage residents to write and phone their relatives to maintain regular contact.
• Relatives are encouraged and welcome to visit the residents when they wish.
• Residents are encouraged to invite their friends and relatives for tea, birthday party and other social events.

Arrangement of religious observances

Residents who wish to practice their religion will be given every possible help and facility. In particular we will do the following:

• Try to arrange transport for residents to any local place of worship if required.
• If asked to, we will make contact with any local place of worship on behalf of a resident. We invite members of the relevant congregation to visit a resident if they wish to.
• Particular care will be taken to try to meet the needs of residents from minority faiths.
• These would be discussed with the manager before admission.

Residents involvement / Consultations with regards to the day to day running and operating of the home.

Residents are offered the opportunity to participate in the day to day running of the home and to contribute to the development / review of policies and procedures.

The home provides residents with comprehensive, accessible, understandable and up to date information, in suitable format about its policies, procedures, activities and services.

Residents have opportunities to participate into day to day decision making process: (e.g.)

• Joining staff meeting.

• Representation in management structures.

• Involvement in selection of staff and other residents.

• Users satisfaction questionnaires, individual and group the outcome of their involvement and participation.

• Menu planning.

• Choosing holiday and social events, trip.

• Choosing furniture and room decorations.

Daily Routines

• The residents rights are respected and responsibilities are recognised in their daily lives.
• The daily routines and objectives of the home promote independence, individuality, choices and freedom of movement.
• Residents are accorded a standard of care and attention which respects the individual’s privacy and dignity, recognises their diversity and individuality, fosters their independence, offers them choices and enables them to control their own lives as much as possible.
• Individual resident have their own private space and opportunity to choose how to dress, what to eat, when to go to bed and how to spend their day.
• Staff to treat residents courteously and respect their privacy and their right to hold and express opinions.
• Individual resident are given the opportunity to make informed choices affecting their lives/ and staff to facilitate their wishes and preferences.
• Staff can only enter resident’s bedroom and bathroom with the individual’s permission and normally in their presence.
• Staff do not open resident’s mail without their agreement.
• Residents are encouraged to maintain control over their financial affairs.
• Residents are assumed able of making choices and decisions within their understanding.
• Residents are encouraged and enable to make responsible choices.
• Residents are provided with information about the establishment’s philosophy, policies and rules, which may limit their personal freedom.
• Residents have access to kitchen and are encouraged and helped to participate in the preparation and purchase of food and drinks.
• Resident’s food and drink preferences are actively sought and included in menus.

Protection

The registered person ensures that the residents are safeguarded from physical, financial/psychological or sexual abuse, neglect, discriminatory abuse or self -harm through deliberate intent, negligence, or ignorance. Robust procedures for responding to suspicious or evidence of abuse or neglect (including whistle blowing to ensure the safety and protection of the residents (including passing on concerns to the CSCI), in accordance with the Public Interest Disclosure Act 1998 and Department of Health guidance No Secrets.

Physical and verbal aggression by a resident is understood and dealt with appropriately, and physical intervention is used only as a last resort by trained staff in accordance with Department of Health guidance, protects the rights and the best interest of the resident.

The home's policies regarding residents' money and financial affairs ensure that residents have access to their financial records, safe storage of money and valuables, and advice on personal insurance.

Health Care

• The home will promote and maintain the resident’s health and ensure access to health care service.
• Support self- care wherever possible.
• Maintain reasonable oral hygiene.
• Monitor psychological health and ensure that preventive and restorative care are provided.
• Provide appropriate opportunities for exercise and physical activities.
• Support to gain access to up to date information and advice about general health issues.
• Support to manage their own medical condition e.g. diabetes where feasible
• Support to choose their GP, to make decision about their own health care/ medical treatment and to seek a second medical opinion
• Support to access NHS health care facilities in the locality - primary care team, dentist, optician, audiologist, chiropodist, therapists, community nurses and specialist nurses e.g. diabetes specialist nurse, complimentary therapies.
• Support to attend outpatient and other appointment
• Support to access to independent interpreters

Medication

The home maintains a clear policy and stringent procedures in accordance with Department of Health guidelines for all aspects of the handling of residents medication. Records are kept of whether each resident wishes to deal with their own medication or pass that responsibility to staff, and of any medication in use whether or not it is self-administered.

Menu

Residents are strongly encouraged to participate in planning of meals and purchasing of food. Dietary and religious needs of residents are given special consideration when planning, preparing/cooking meals. We provide balanced diets.

Residents are assisted and supported to prepare small meals and snacks according to their plan of care.

Hairdresser

The hairdresser is at the home twice a week to wash, cut and style hair.

Should they wish to have a hair colour or perm please give prior notice to the home administrator.

Confidentiality

All staff are required to comply with the Home’s confidentiality Statement ensuring information dealt with in the course of employment is properly safeguarded. This policy statement provides the specific advice required to handle resident related information.

All information about residents will be kept in confidence by ensuring the safe locking away of written information and not discussing individuals in public. Information is on need to know basis and strict procedure.

Equal Opportunity

Hilton Lodge believes strongly that every person has the right to be treated on the basis of their abilities. To this Hilton Lodge have an equal opportunity policy which is designed to eliminate discrimination and to actively promote equality of opportunities.

Hilton Lodge is committed to its service delivery by actively promoting respect and understanding of people from different culture, and religious belief.

Residents have equal access to service irrespective of their age, sex, religion, culture, disability, colour and race. This will be closely monitored and reviewed regularly to ensure all residents are protected against discrimination.

The home offers meals that meet individual culture, medical and religious needs. Staff are committed to enabling/ escorting individuals to their regular places of worship and culturally based clubs and activities.

Staff & Care

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Hilton Lodge provides 24 hr care on site. This home is run and managed by experience staff with 24 hrs responsibility to deliver care, help, support and supervision. This organisation employs full time and one part time support worker. All appointed staffs are approachable, good listeners, good communication skills, reliable, honest and well motivated as well competent to carry required tasks.

The home ensures that all staffs have the competencies and qualities required to meet residents needs. Staff respects the residents as well have a positive attitude towards them.