Our Environment

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Hilton Lodge Communal Areas

The communal area comprises a conservatory and a lounge. The dining area is situated in the conservatory, where it is well furnished to provide a comfortable and pleasant feel.

Resident's Accomodation

All the rooms are tastefully decorated and have a homely feel.

Staffs are provided with adequate facilities including a safe place to store personal belongings. The home is accessible to all residents. Wheelchair users have a level access, and doorways into communal areas, residents’ rooms, bathing and toilet facilities and other space to which wheelchair users have access is width sufficient to allow wheelchair users adequate access. (Clear opening width of 800mm).

Resident’s personal effects are always welcome. The home also complies with fire safety regulations including fire detection, equipment together with excellent fire escape design and firebreak precautions.

We are committed to enable all our residents to live a full and comfortable life based on our person-centered ethos. To ensure that this happens the staffs are fully trained in this approach to support the residents. Generally all residents are encouraged to participate in day-to-day activities.

How we meet Individual needs?

Once a full assessment of the residents needs have been carried out, and it is confirmed that the home can meet the residents needs, the registered manager and the staff will work closely with the resident and all other relevant professional involved into providing help and support.

The staff will show and explain all the facilities within the home, and also explain the day to day routine and activities (eg) lunch, supper and other activities which take place within and outside the Care Home.

The home will create learning opportunities to develop social recreational and self help skills to maximise independence. Community/social & Leisure skills will be encouraged to promote self awareness, leisure and independent skills.

The home will provide adequate staff with relevant skills and knowledge to provide a valuable service. There will be communication with other agencies and resources to provide the desired service identified (eg) Communication difficulties. The home will make referral via the GP to the Community Health Team or to OT Department. The home will also arrange all other services within the community settings, optician, chiropodist, GP counseling, dental and psychological services.

The home will ensure the resident’s dietary, needs, spiritual belief are respected and catered for example transport and staffing are in place for the above service.

The home will encourage residents to maintain contact with their families/ friends via letters, telephone or by arranging transport to facilitate the above.

The home will purchase any equipment or adaptations to the resident’s resources, bathroom (eg) rail, grab rail to enable the resident to live comfortably.

The manager and staff will inform and explain the residents about their right, complain policies and procedure and also other information relating to good practice.

The home will provide staff who will support residents in a caring, sensitive and understanding role.

Emergency admission

Hilton Lodge accepts Emergency admissions for the elderly people and for those with mild to moderate dementia; the home is fully equipped to deal with the resident’s needs.

During these circumstances, all relevant agencies and staff work together to minimize any distress to the residents. A designated person is allocated to work with the resident over the first few days and to ensure the same rights with regards to assessment, choices and opportunities.

The home undertakes to inform the resident within 48 hrs about key aspect, rules, policies, procedure and routines of the home. Once the emergency period is over, and if care provided at Hilton Lodge is not appropriate to their needs, the home will refer the resident to the placing authority for appropriate placement.